IT Help Desk | Bergen Community College

Welcome to the IT Help Desk – your front door to technology support on campus. From quick technical fixes to comprehensive digital solutions, our team can connect you to a full spectrum of technology resources online, over the phone, or at our campus walk-in location.

We have a knowledgeable staff that can help you with the following and much more:

my.my.portal.bergen.edu Portal, Bergen E-mail, Canvas, and Self Service
Password Resets
Software and Hardware Issues
Smart Classroom Equipment — Instructions are now located on the desktop of the teacher’s workstation in the classroom!
Wireless and Internet Access — Log in to Wi-Fi using your Bergen Username and Password.

Many issues can be resolved over the phone or by remote computer access. If your issue cannot be resolved remotely, we will dispatch a technician to your classroom – regardless of your location. Our goal is to be there as quickly as possible, so please be sure to let us know when you call if you are having a classroom emergency. All who contact the Help Desk will receive an electronic acknowledgment of their request.

Information Needed When Reaching Out for Support

To quickly facilitate your request, please provide the following information:

Your 7-digit College ID# and Bergen Username
Telephone Number and/or Location
A detailed description of the problem, including operating system (Windows/Mac), application name, browser, URL/Website Address, hardware type, or account request type
Exact error messages and steps leading to the problem
Any other information that may help resolve your computer issue